Contact SNGPL.LIVE

SNGPL.LIVE is a small independent informational website, and it does not have a separate customer support desk. There is no support team here that can change a bill, fix a meter, restore a gas supply, or look into a customer's account. For those matters, the gas companies themselves are the only organisations that can help, and this page explains how to reach them.

For Bill, Meter and Supply Issues

If your question is about a bill amount, a meter reading, a new connection, a disconnected supply, or any other account matter, please contact SNGPL or SSGC directly. SNGPL serves Punjab, Khyber Pakhtunkhwa, Islamabad, Azad Jammu and Kashmir, and Gilgit-Baltistan, and its customers use an 11-digit consumer number. SSGC serves Sindh and Balochistan, and its customers use a 10-digit customer number. Knowing which company serves your area will help you reach the right office more quickly.

The shared helpline for both companies is 1199. You can call this number for billing questions, meter problems, supply complaints, and general enquiries. You can also visit the official websites: sngpl.com.pk for SNGPL and ssgc.com.pk for SSGC. Those websites publish office addresses, complaint procedures, tariff information, and the official bill portals. When you contact either company, keep your consumer or customer number and a recent bill nearby, as their staff will usually ask for it to find your account.

For Gas Leaks and Emergencies

If you smell gas, suspect a leak, or notice a damaged gas pipe or meter, treat it as an emergency. Call 1199 immediately and follow the instructions given by the gas company. Do not wait for a reply from a website, and do not try to repair a gas leak yourself. Open windows and doors for ventilation if it is safe to do so, avoid switching electrical appliances or lights on or off near the smell, and move away from the affected area until help arrives.

What This Website Can and Cannot Do

This website can help you check a bill and understand it. Use the bill checker on the home page to fetch your latest bill, and read the guides on the blog for help with reading a bill, finding a consumer number, or paying online. If the checker shows a bill that looks wrong, or if the amount does not match your printed bill, the official portal and the helpline 1199 are the places to confirm the correct amount. This website cannot correct a bill, take a payment, or register a complaint on your behalf.

No Email or Phone Number for This Site

This website does not publish its own email address, phone number, or office address, because it does not operate a support service. SNGPL's published billing email is info@sngpl.com.pk, which is the gas company's own contact address, not an address for this website. Messages sent to that address go to SNGPL, so it should only be used for genuine SNGPL matters. For anything about a bill, a meter, or a gas supply, the fastest route is the helpline 1199 or the official website of the company that serves your area.